Return Policy
1) I DIDN’T LIKE IT, I WANT TO RETURN IT!
You not satisfied with the product you got? If so, then follow these instructions:
Request a return by sending an email to: irisfitnessonline@gmail.com, with the subject line: RETURN. You must get in contact with us after you receive the product(s) to let us know about your wish to return it. Our team will get in contact with you, authorizing you to send the product back. We should get back to you within 1-3 business days.
Returns must be returned within 20 days after the date that the package was received. IRIS FITNESS ONLINE will not accept any returns after 20 days. Items may be returned for Store Credit only.
Returned items must be unworn and unwashed (free from any stains such as makeup, deodorant and others) with all IRIS FITNESS ONLINE and product tags attached.
Swimwear and bodysuits cannot be returned.
WARNING - Pieces purchased on promotion do not give the right to exchange or return.
The shipping carrier you use to return merchandise (UPS, FedEx, USPS) is up to you, but we strongly suggest choosing the method in which you got the shipping from IRISFITNESSONLINE.COM. Also, it is recommended that you choose a carrier that provides tracking.
When returning products that you were not satisfied with, IRIS FITNESS ONLINE is not responsible for lost return packages and shipping fees.
2) CANCEL ORDER
The maximum period for canceling orders is 24 hours. After this time, there is no possibility of canceling orders. You can request by email irisfitnessonline@gmal.com or through the service channels available on the website.
3) I WANT TO CHANGE!
Parts can only be exchanged once.
Pieces purchased on promotion do not give the right to exchange.
The maximum period for exchange will be 20 days after receiving the product.
You can request the exchange when the product is within the separation period and has not yet been sent, if it has already been sent, you must wait for receipt.
WARNING - Pieces purchased on promotion do not give the right to exchange or return.
4) DEFECTIVE ITEMS
Before anything, we apologise for the inconvenience. We will do everything to fix this problem as soon as possible. To request the return, you should follow the same instructions as the item above. Send an email to: irisfitnessonline@gmail.com with the subject line: DEFECTIVE ITEM(S).
Defective items must be reported within 3 bussines days, if you do not report it we will not issue credit. If you believe you have received an incorrect merchandise, please contact us within 24 hours of receiving your package.
After you have sent the email regarding the return, our team will send all the instructions on how to send the package back to us
*If you are returning because you got the wrong product(s) or believe that it was a fulfillment error in our end, please contact: irisfitnessonline@gmail.com with the subject line: FULFILLMENT ERROR. After you have sent the email regarding the return, our team will send all the instructions on how to send the package back to us
